{"id":139,"date":"2024-12-09T09:46:47","date_gmt":"2024-12-09T09:46:47","guid":{"rendered":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/?p=139"},"modified":"2024-12-11T14:02:59","modified_gmt":"2024-12-11T14:02:59","slug":"la-rcdd-et-les-stages-de-bts-ndrc","status":"publish","type":"post","link":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/2024\/12\/09\/la-rcdd-et-les-stages-de-bts-ndrc\/","title":{"rendered":"La RCDD et les stages de BTS NDRC"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-image uagb-block-77e64d7b wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><\/figure><\/div>\n\n\n\n<p>L&rsquo;examen de RCDD en BTS NDRC \u00e9value la capacit\u00e9 des \u00e9tudiants \u00e0 utiliser les outils num\u00e9riques pour g\u00e9rer la relation client. Les candidats doivent montrer qu&rsquo;ils savent utiliser les technologies digitales pour r\u00e9pondre aux besoins des clients et am\u00e9liorer leur exp\u00e9rience. L\u2019\u00e9preuve porte sur l\u2019utilisation de canaux num\u00e9riques , pour fid\u00e9liser les clients et optimiser la communication. Les \u00e9tudiants doivent aussi savoir analyser les attentes des clients et adapter les offres en cons\u00e9quence. L&rsquo;examen comprend des \u00e9tudes de cas et des simulations bas\u00e9es sur des situations r\u00e9elles. Les comp\u00e9tences en n\u00e9gociation, communication et gestion de la relation client \u00e0 distance sont \u00e9galement test\u00e9es.<\/p>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-dbd6505d\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-0049b97c wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-content\/uploads\/2024\/12\/competences-WP-1.pdf\" rel=\"follow noopener\" target=\"_blank\" role=\"button\"><div class=\"uagb-button__link\">D\u00e9couvrez en plus<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-3fb8bea2 uagb-faq-icon-row uagb-faq-layout-accordion uagb-faq-expand-first-true uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-45ebbdb6 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Quel est le coefficient de la RCDD \u00e0 l&rsquo;examen ?<\/span><\/div><div class=\"uagb-faq-content\"><p>Le coefficient de l&rsquo;\u00e9preuve de RCDD \u00e0 l&rsquo;examen est 4<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-00bd6994 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">Quels est la dur\u00e9e de l&rsquo;\u00e9preuve de RCDD \u00e0 l&rsquo;examen ?<\/span><\/div><div class=\"uagb-faq-content\"><p>La dur\u00e9e de l&rsquo;\u00e9preuve est de 40 minutes<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-7e1e4330 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M432 256c0 17.69-14.33 32.01-32 32.01H256v144c0 17.69-14.33 31.99-32 31.99s-32-14.3-32-31.99v-144H48c-17.67 0-32-14.32-32-32.01s14.33-31.99 32-31.99H192v-144c0-17.69 14.33-32.01 32-32.01s32 14.32 32 32.01v144h144C417.7 224 432 238.3 432 256z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 448 512\"><path d=\"M400 288h-352c-17.69 0-32-14.32-32-32.01s14.31-31.99 32-31.99h352c17.69 0 32 14.3 32 31.99S417.7 288 400 288z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<span class=\"uagb-question\">En quoi consiste l&rsquo;\u00e9preuve pratique de RCDD ?<\/span><\/div><div class=\"uagb-faq-content\"><p>Identification de la plateforme num\u00e9rique \u00e0 utiliser (WordPress \/ Prestashop)<br>Installation \u00e0 ton poste informatique d\u00e9di\u00e9 (la connexion sera d\u00e9j\u00e0 \u00e9tablie)\u00a0<br>Mise en contexte\u00a0: pr\u00e9sentation de l\u2019entreprise et de son activit\u00e9\u00a0<br>D\u00e9claration de ton r\u00f4le et ta mission\u00a0<br>Annexes\u00a0<br>Questions\u00a0<br>Question simple sur changement du visuel du site\u00a0<br>Question mod\u00e9r\u00e9e sur cr\u00e9ation d\u2019une page, article, menu, produit\u2026\u00a0<br>Question complexe sur optimisation du r\u00e9f\u00e9rencement<\/p><\/div><\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;examen de RCDD en BTS NDRC \u00e9value la capacit\u00e9 des \u00e9tudiants \u00e0 utiliser les outils num\u00e9riques pour g\u00e9rer la relation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[],"class_list":["post-139","post","type-post","status-publish","format-standard","hentry","category-actualites-du-bts"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"L&rsquo;examen de RCDD en BTS NDRC \u00e9value la capacit\u00e9 des \u00e9tudiants \u00e0 utiliser les outils num\u00e9riques pour g\u00e9rer la relation [&hellip;]","_links":{"self":[{"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/comments?post=139"}],"version-history":[{"count":7,"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/139\/revisions"}],"predecessor-version":[{"id":151,"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/posts\/139\/revisions\/151"}],"wp:attachment":[{"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/media?parent=139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/categories?post=139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ndiaye.louisst.o2switch.site\/blog\/wp-json\/wp\/v2\/tags?post=139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}